XTIX · Fans support

LIVE 2026-11-02 17:31 UTCFans are the people who buy tickets. This board reads their side of the support inbox: refunds, missing tickets, reschedules, payment errors — the process problems that make up most of the volume. In October 2026 fans were 496 of 892 conversations (55.6%); partners, automated notices and duplicates account for the rest and are read on their own board.Total671€40 064130.80 EUR

Hot Men Dance 2027-12-18 → 2026-12-18

Sonic Death (live) 2026-10-03 → 2026-12-05

Alice in Wonderland. Ice show 2026-12-17 → 2026-12-15

DaGamba 3027-03-31 → 2027-03-31

Gleb Samoylov The Matrixx (KHity Agata Kristi) 2026-11-28 → 2026-12-12

HOGWARTS EXPRESS 2026-10-25 → 2026-11-01

CANDLELIGHT OPERA GALA 2027-11-19 → 2026-11-20

W.A. Mozart. Little night serenade by candlelight. Mystery Ensemble 2026-11-21 → 2026-11-28

«Minotavr», 2026, drama i vstrecha s Semenom Lyashenko, soavtorom stsenariya i prodyuserom filma 2026-10-25 → 2026-11-07

«Minotavr», 2026, drama 2026-10-28 → 2026-11-04

Spektakl «Revizor» 2026-10-30 → 2026-11-04

Durnoy Vkus v Bedgrade 2026-10-06

The Korea in Belgrade 2026-10-08

FINPOP LIVE בתל אביב — מופע הסיום 2026-10-15

Los Vivancos 2026-10-24

TrickOrTrap 2026-10-28

Huun Huur Tu 2026-10-31

Against September 2026: +26.5% conversations. 892 opened in October 2026 versus 705 in September 2026. Worth reading against the season: a year ago the same step was +4.6%, so a September rise is the normal shape rather than a surprise.

Against the same month last year: +36.6%. Oct 2026 brought 892 conversations; Oct 2025 brought 653.

First reply: 9m against 1m in September 2026. Measured on 548 conversations this month and 17 last month, in working hours.

Closing is +132.4% versus last month (6h 18m against 2h 42m), on 776 and 493 closed conversations respectively — a large enough sample to trust.

Fans are the bulk of the inbox. 496 conversations, 55.6% of everything that came in.

The fan side is returns and delivery. Refund requests (182) and “ticket not received” (147) are the bulk; those are process problems, not conversation problems, and they are where the volume will move if the flow is fixed.

CSAT is 4.22 of 5 over the last 30 days, from 55 ratings — the whole inbox, not fans only.

Closing takes 6h 18m at the median over the 776 conversations closed in October 2026, in working hours. The average is 50h 20m, pulled up by a few threads left open for weeks.

The oldest waiting conversation has been sitting 101.4h of working time — about 2.5 working weeks.

AutomatedDuplicatesWhat we didWhat we are doing nextNothing written yet How to read. This board was split out of the company dashboard so it can grow on its own, and the company dashboard keeps everything else. Every figure keeps one chain back to its source, named in the last panel. Periods, money and the FX basis follow the same rules as the company dashboard. Blocks whose source failed in this run are shown as unavailable with the reason, instead of a stale or partial number. Data snapshot 2026-11-02 17:31 UTC.